Policies

Booking & Deposit Policy

To secure your appointment, a $75 non-refundable deposit is required at the time of booking. This deposit covers hair, preparation, travel, and scheduling. The remaining balance is due on the day of service before the appointment begins.

For non-local appointments, a custom travel quote will be provided and must be approved before the appointment is confirmed.

Travel Policy

  • Local service includes travel within 20 miles of Orlando, FL.

  • Locations beyond 20 miles are subject to additional travel fees.

  • Out-of-state clients will receive a full quote that includes airfare, lodging (1–2 nights), local transportation, and a per diem.

Travel fees must be paid in full along with the service deposit to confirm your date.

Preparation Requirements

For the best results and a smooth service experience, please ensure the following:
✔️ Hair must be washed, thoroughly detangled, and blow-dried straight before your appointment
✔️ Your space should be clean, clutter-free, well-lit, and safe
✔️ A chair, power outlet, and flat surface should be available for setup

Note: If your hair is not properly prepared, a rescheduling fee will be charged.

Rescheduling & Cancellation Policy

  • You may reschedule once if you provide at least 48 hours' notice

  • Cancellations made with less than 48 hours' notice will result in deposit forfeiture

  • If you're more than 30 minutes late (without notice), your appointment will be automatically canceled without refund

  • Emergency rescheduling is considered on a case-by-case basis

Refund Policy

All deposits are non-refundable, regardless of circumstance.
No refunds will be issued if the service was completed as booked.

If you experience an issue or concern, please contact us within 24 hours of your appointment and include clear photos. Small corrections may be offered at our discretion for local clients only.

Respect & Environment

We understand that we're entering your home, and we appreciate your hospitality. Please ensure your space allows us to work comfortably and safely.
Family and guests are welcome, we just ask that you minimize interruptions during the appointment to ensure the best outcome for your style.

Thank you for choosing Intuitive Braids. These policies help us deliver the elevated, professional experience you deserve.